Terms & Conditions

Terms & Conditions

• If the product is sent back to us without our consent, Return/exchange will not be accepted.
• No returns/refund/exchange will be accepted for customized/stitched products & accessories.
• Return/Exchange of the product will be accepted only once.
• We do not accept returns or exchange for products purchased from premium/only on Suvasi and sale category.
• In case of defects, we may ask for a picture of the damaged product. After reviewing the picture, we may send you another piece of the same design.
• Refund will be processed only if we cannot replace the defective item with another piece.
• We can't provide return facility for outside of India.
• Shipping cost is non-refundable.
• Return shipping is to be borne by the customer and is to be shipped only via India post, no other courier service.
• If you have ordered multiple products and we are unable to provide certain products from your order, you will be asked to select another product / take a store credit / the amount for only that particular product will be refunded.
• In case of Exchange/store credit used order if the product will be stocked out, the amount will be credited to your Suvasi wallet only.
• For alterations, you can send the product back to us for which the shipping charges will be borne by the customer.
• We hope that customer who buy product with beads and sequences understand that it has tendency to come off. Even with good handling and shipping this cannot be avoided. Even if we replace such items there are high chances that you will receive similar product again.

All the legal cases will be treated in only Delhi jurisdiction court.